Refund policy
*7 Days Return and Refund Policy of The Pajamas Store*
At The Pajamas Store, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy below to understand how we handle returns and refunds.
### 1. *Eligibility for Returns*
You have *7 days* from the date you receive your item to request a return. To be eligible for a return, your item must meet the following conditions:
- *Unworn and Unwashed*: The pajamas must be in new, unused condition, with all tags and original packaging intact.
- *Original Condition*: No stains, damages, or signs of wear should be present.
- *Non-Returnable Items*: For hygiene reasons, certain items such as underwear, socks, and final sale items are non-returnable.
### 2. *Return Process*
To initiate a return, please follow these steps:
- *Contact Us*: Email our customer support team at [Your Contact Email] within 7 days of receiving your order. Provide your order number and details of the item(s) you wish to return.
- *Approval*: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
- *Shipping Costs*: Customers are responsible for return shipping costs unless the item was defective or we made an error with your order.
### 3. *Refunds*
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. The refund will be issued to your original method of payment.
- *Partial Refunds*: In some cases, only partial refunds may be granted if the item is not returned in its original condition, is damaged, or has missing parts for reasons not due to our error.
- *Non-Refundable Items*: Gift cards and final sale items are non-refundable.
### 4. *Exchanges*
If you need to exchange an item for a different size, color, or product, please contact us at [thepajamasstore@gmail.com]. Exchanges are processed as new orders, and you will be required to return the original item and place a new order for the desired item.
### 5. *Damaged or Defective Items*
If you received a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund, including return shipping costs.
### 6. *Late or Missing Refunds*
If you haven’t received your refund after the processing time, please check with your bank or credit card company, as it may take additional time for the refund to be posted. If you’ve done this and still have not received your refund, please contact us at [thepajamasstore@gmail.com].
### 7. *Contact Us*
For any questions or concerns regarding our return and refund policy, please contact us at:
*The Pajamas Store*
Email: [thepajamasstore@gmail.com]
Phone: [03175563907]
Address: [Alliance Apartment Karachi. ]
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This policy ensures transparency and a smooth return process for your customers. Feel free to adjust contact details and specifics based on your store’s operational procedures